Why isn't my CCELL M3® battery working? How to Fix!

Is your battery charged?

Firstly, make sure your CCELL M3 battery is fully charged. The LED on the bottom of the battery will be activated while charging and then blink 20 times and turn off when fully charged. 

Are the cart and battery contact points clean? 

It is possible for your cartridge to leak from the bottom and into the top of your M3 battery. This leakage can cause connectivity problems and prevent power from passing from the battery to the cartridge. Check if there is any residue or debris where the cart and battery screw together, inspect the area closely. If you find any buildup, clean it with rubbing alcohol and a Q-tip. Ensure that it is completely dry before reconnecting or proceeding to the next step.

Is the cartridge clogged? (The most common issue)

The most common issue with inhale-activated batteries like the CCELL M3 is a clogged cartridge that blocks the airflow and prevents activation. To check if your cartridge is clogged, try taking a draw from it. If the LED on the bottom of the battery doesn't light up, it's likely that the airflow is blocked. You can confirm this by removing the cartridge and taking a direct draw from the top of the battery. If the LED lights up, it indicates that the airflow is not blocked at any point.

How to clean clogged cart

Hair dryer method
If you encounter a blockage in your CCELL M3 battery cartridge, here's what you can do to fix it. First, remove the cartridge from your battery and apply hot air to only the cartridge for about 20-30 seconds. Then, quickly reattach the cartridge to your battery and take a slow, strong draw. If the blockage persists, repeat the process, but this time, apply heat for a longer period.

Steam method
The following best method for unclogging your cart is with steam. Fill a bowl with boiling water and hold your cartridge over the steam for 1-2 minutes, adjusting cart position and angle to ensure steam hits all sides. Now quickly reattach the cartridge to your battery and take a slow, strong draw.